Given the customer has a multi-tenant API connector & self-service connector roles, when user goes to the connector page, then they cannot see the multi-tenant API connectors. Consistently reproducible. Failed quick fixes: Doesn’t seem to be related to lack of Partner Relation user assignment, because after assigning issue still occurs. Partner inheritance flag ON / OFF didn’t change outcome Company: https://admin.test.ecosio.com/companies/ed2e73f0-45fd-4c08-a638-3a1553bdb24c/compact?321554239

Given user is on statistics, when user clicks “download report”, then action results in 403. Bug occurs both for PARTNER and STANDARD companies, and with or without filters. Consistently persists.

We receive a Timeout error when user tries to refuse via Manual State Update. The team is investigating.

Vertex is receiving a 403 error when entering a customer via the monitor. Environment: TEST User: harish.singh@vertexinc.com Main company: Vertex STAGE Connector Partner: Customer profile: VERTEX STAGE Corporation Oracle Cloud Problem is reproducible, also on Partnerinc. demo account on test Steps to reproduce: Initial Request: https://ecosio.slack.com/archives/CSVV2DARY/p1779204145246039

Company RSK Group Limited has 3 levels of company hierarchy: RSK Group Limited RSK Belgium RSK Benelux RSK Europe etc. RSK France ADEV etc. Steps to occurrence company has a 2-level structure before, that worked as expected then IE sets up in Admin a new company hierarchy, with 3 levels this change has not been correctly reflected. In Monitor company switcher, all level 3 subcompanies were categorized into one of the level 2 subcompanies However, filtering worked as per the correct company setup in Admin Same behavior on test & prod. Take-away: Seemingly, there’s a UI bug where the switches does not reflect the correct company hierarchy for 3-levels. Supporting documents Link to thread: https://ecosio.slack.com/archives/CSVV2DARY/p1776244268732179

Company: EPO Consulting GmbH with subcompany Kludi-Armaturen Sp. z o. o. Env: Test Reproduciable: yes, consistently Unsuccessful quick fixes: Log in both from main company or customer account → issue is for both, deleted browser cookies & cache, incognito Use case: When user tries to add file of EDOC Poland to Manual Upload, user receives a timeout error Steps to reproduce: Download a message in Request received state (example message: 30707d80-0b4a-11f1-a060-6573988a4859) Upload to Manual Upload feature Wait, and see timeout error

username: Nicolas.Rohlf@xSuite.com Company name: Xsuite Group GmbH Env: Prod & test Reproducible internally: no Unsuccessful quick fixes: trying from different browser & incognito When user clicks the compliance connector in “Ready for Setup”, configuration wizard doesn’t show, just right grey placeholder. Not reproducible on our end, and also for IE it works as expected. Only occurs for the user. When then user clicks “close” and refreshes, then he receives a insufficient permission screen (in admin he has self-service connector permission) Not reproducible on our end, and also for IE it works as expected. Only occurs for the user.

changing the filename pattern for download in the monitor setting doesn't work, files are always downloaded with the standard setting:

The number of messages remains the same when user filters them for this year and the last three months. Also, nothing is shown when filtered for the last year. I assume this is because messages are only stored for three months, but does it make sense to have this filtering option if the actual number can't be shown? If here is reason for it, can we show an error message if they try to check numbers for the whole year? Screenshots were made from Sonepar Österreich user. Thanks!

User cannot search in the search bar for specific identifiers related to peppol message. Some identifiers work, some don’t. See steps to reproduce in video. Customer: Eurogroup Deutchland GmbH Env: Test & Prod Report: reported during customer call Customer Screenshots:

When user is on Message Overview page and wants to use “Download CSV”, incorrect line items or even empty csv file is being downloaded. Customer experiences this issue both on test & prod: Bahlsen GmbH & Co. KG

a customer (xSuite) reported that they are getting an 403 error after a few minutes of not doing nothing. I tried to replicate bit did not managed to. Would you know what triggers this?

Company Name: Essity Hygiene and Health AB Env. Test & Prod Use Case Essity reported that the download feature is not working correctly with one or multiple message downloads on Message overview page. Steps to reproduce: Go to Message Overview page, and select 1 or more messages in any state Click download OR quick download (bug appears in both cases) Try to open the downloaded zip file Get the error: unsupported format

User: Xsuite Group GmbH Env: test (prod works as expected) When user from Xsuite Group want to view all ERP connectors, some multitenant connectors don’t show up, neither in the partner nor in the customer view. Scenario 1: Customer: WPO ALBA with connector TEST_WPO_ALBA_S_A_ This is a multitenant connector connecting all WPO ALBa subcompanies to xsuite. User can see them in the list in the expected behaviour of 1 ERP Connector Scenario 2: Customer: Kirchhoff Automotive with connector TEST_KIRCHHOFF_AUTOMOTIVE multitenant connecting all subcompanies to Xsuite. Here is the bug, where we don’t show that ERP connector in the list and also not from the customer view There’s a connector clearly setup in Admin, with similar configs to WPO ALBA that works

When user any filter under ERP connectors, when results load, filters disappear so user cannot reset them.

Customer: Xsuite Group Username: karin.levy+xsuite@ecosio.com Env: Test Given user is on the connectors page, when user clicks “load more” we keep loading more ERP connectors, however the number (38) does not reflect all the connectors we are loading. Now, we are either not showing the correct number OR we are calculating the correct connectors, but in the list we are showing incorrect ones: seemingly we are loading duplicate connectors, or connectors that should not show in the list. When clicking the details page, error occurs.

When navigating in the Messages View of the monitor using the breadcrumb, any previously set filter is reset to default.