These Monitor updates help teams work through support and project tasks faster, spot new releases sooner, and handle key operational actions in a more self-service way.

Why this matters

When there are lots of tickets, conversations, and messaging tasks, a lot of time gets lost in the admin work. This update reduces the back and forth, so it is quicker to find what needs attention and move things forward.

What’s new

Faster support visibility

Conversations overview (new consolidated list)

A consolidated conversations list brings conversations across multiple tickets into one place, reducing the need to open each ticket to work through assigned items. The overview supports actions like replying, resolving, and taking over group-assigned items.

• One list for items that need attention across tickets

• Direct actions supported from the overview, including reply and resolve

• Group work supported via take-over flow for shared assignments

Better release visibility

News and releases quick view dot

A badge next to News & Releases highlights unread updates, making new content easier to spot at a glance.

• New updates become visible without repeatedly checking the section

• Supports quicker discovery of newly shipped capabilities

More self-service for messaging and partner operations

Manual message upload

Manual message upload is now available in Monitor to send a single message file to the ecosio Hub, either only for testing purposes, or directly sending to the receiver. Typical use cases include test files, retries after fixing exceptions, and quick corrections.

• Faster testing workflows for technical teams

• Quicker recovery when messages need manual fixes and a re-upload

• Supports both testing and sending paths (based on selection)

Management API self-service connector (for partners)

A self-service connector for the Management API reduces operational overhead by enabling faster credential handling in Monitor, including user key regeneration and easy access to key identifiers (URL, user ID, app key).

• Faster key regeneration without waiting on support

• Clearer ownership for partners managing their own integrations

• Better day-to-day security hygiene through simpler key rotation

Technical notes

• Support tickets and manual message upload require enablement and permissions, so availability may vary by company and user

• News and releases badge shows unread items since the last visit, capped at 99+

• Manual message upload currently supports one file per upload, up to 50 MB, with allow-listed formats only

The ecosio Product team